
Once big brands began amassing large groups of followers, many began opening up e-commerce pages on Facebook. After the initial surge in F-commerce (Facebook commerce sites), many of these pages have been shutting down their F-commerce tabs recently.
A Bloomberg report cited the closing of GAP, J.C Penney, Nordstrom and Gamestop’s commerce sites as a potential reason that Facebook is not a viable source of revenue. This follows increasing speculation that Facebook would move in to the E-commerce realm with a great deal of success.
GameStop spoke to Bloomberg about the shutdown of their site:
“We just didn’t get the return on investment we needed from the Facebook market, so we shut it down pretty quickly,” Ashley Sheetz, VP of marketing and strategy at GameStop, told Bloomberg.
Does this mean an end to the potential that Facebook once had as a commerce site? Not necessarily. Facebook may still be a viable platform for E-commerce if brands approach it correctly.
A common thread amongst many of the retailers attempting to sell on Facebook, is that they made their Facebook commerce site extremely similar to their existing webpages. The most common formula was to implement their online catalog in to an existing Facebook app and to make the items available for purchase. The question that arises when using this formula is, what incentive do shoppers have to use Facebook to purchase products over your existing webpage? This question gains even more weight when considering the fact that Facebook apps tend to run slower than most basic E-commerce websites, adding further motivation for users to shop on the brands existing site.
It seems that many brands did not fully take advantage of the Facebook platform when designing their F-commerce sites. Facebook offers many advantages a simple website cant. The most obvious component of Facebook which brands should leverage, is the fact the site is social in nature. Although some are looking at this as negative in the commerce aspect, if leveraged correctly it can certainly drive a brand’s online sales.
Through utilizing the new open graph system a brand can utilize Facebook actions to display items bought, on the news feeds of the purchasers friends. Furthermore with the rumored improvements to premium ads, brands may be able to pay to sponsor these actions and have them appearing in a prominent role on news feeds. Brands may also be able to deep link these items having a user click on the story in their news feed and be brought directly to the product purchased by their friend instead of a generic landing page. This is just one method of utilizing the social nature of Facebook in an advantageous fashion.
As with most things related to the Facebook platform, Facebook will provide the tools but it is up to the marketers and developers to find creative and effective ways to implement them. As brands begin to realize the full potential of the new open graph system expect to see another surge in F-commerce sites.